The club currently operate a number of fan focus groups which allow supporters to work closely with the club on the subjects that matter most to them. The matchday experience group was launched in 2018 and proved to be a big success, working with supporters to improve the matchday experience and deliver initiatives such as the “Fuerza Raul” banner.
A further series of groups covering EDI, ticketing and retail were launched in January 2022. These groups have allowed fan suggestions and feedback to influence a number of decisions and initiatives such as the scrapping of ticketing admin fees, revamping of the ticket resale scheme and the implementation of an away match ticketing ballot.
The club will continue to provide these fan consultation platforms allowing supporters to join focus groups with key members of staff throughout the 2022/23 season. Ahead of the 2023/24 season, the club has also introduced an Environmental Sustainability fan focus group.
2023/24 Fan Focus Groups
- Matchday Experience
- Equality Advisory Group
- Environmental Sustainability
- Ticketing
- Retail & Commercial
